Question 1

Do you have an ice cream shop?

Accepted Answer

1848 Ice Cream is gourmet online ice cream store with a limited selection of flavors available to customers to purchase on our online store. These flavors are sold in pint size units (16 ounces/473 mL).

Question 2

How can I get your ice cream?

Accepted Answer

You can order online via our website and pickup your order at our pickup location.

We have two menus: our regular, seasonal menu and our Hotplate Hook-Up menu. Menus can be accessed at: www.plk1848.com.(http://www.plk1848.com/) We also vend at local farmer’s markets, festivals, and pop-up events. Subscribe via our website to find out where and when, or follow us on social media (IG, TikTok and FB).

Question 3

Where is your pickup location?

Accepted Answer

Our pickup location is 1235 N. Loop West, Houston TX 77008.  Please go to our Order Pick Up tab for pickup instructions and details.

Question 4

Does your regular, seasonal menu change?

Accepted Answer

Yes. We’re always adding and removing flavors based on seasonality and inspiration.

Question 5

The item I want is sold out. When will it be restocked?

Accepted Answer

We only produced a limited number of pints in any given flavor. Once an item is sold out, it will likely not be available again for a while. Please be sure to subscribe via our website, or follow us on social media (IG, TikTok and FB)to be notified as soon as a  drop or restock is announced.

Question 6

Is your ice cream pasteurized?

Accepted Answer

Yes. All of our dairy products and eggs are pasteurized.

Question 7

Is your ice cream certified gluten-free?

Accepted Answer

While we have many flavors that do not contain gluten, our products are not certified gluten-free and all of our ice cream is made in the same factory. Please be advised that many of our products may contain dairy, tree nuts, peanuts, eggs, wheat and/or gluten unless otherwise specified. All of our products are prepared on shared equipment where cross contamination may occur.  For this reason, we advise anyone with an allergy to keep this in mind when choosing to enjoy our product.

Question 8

Is your ice cream Kosher?

Accepted Answer

No. Our apologies.

Question 9

Are any of your flavors sugar-free?

Accepted Answer

No. Our apologies.

Question 10

Can I add items to my existing online order or make a change to the order I just placed?

Accepted Answer

No modifications may be made to an order once it has been placed.  If you want to make any changes to your order, you’ll need to cancel your order altogether by emailing us at handmade@plk1848.com  . If your order has already been processed and packaged, we cannot cancel it. You may place a new order, but please note that our inventory moves fast, and your new order is still subject to availability.

Question 11

How long after I open a pint is the ice cream still good to eat?

Accepted Answer

We think that it’s best to consume your PLK pints within two weeks after you’ve opened them. Our recommendation to extend the life of an opened pint is to press a piece of wax paper or plastic food wrap against the ice cream in an opened pint to prevent the formation of an icy layer on top of it.

Question 12

How much alcohol is in flavors made with alcohol?

Accepted Answer

The alcohol in any of our flavors is approximately 0.5% or less per volume. This miniscule, trace amount may come from beer, wine, and/or a spirit used that is not burned off during production to yield a layer of flavor. This is especially true for our signature composed flavors that are more of a complete dessert with inclusions rather than a single note ice cream. For our sorbets, the use of alcohol prevents ice crystals from forming, thereby creating a smoother texture. Is a flavor safe for a child to eat? That is a question for a parent to decide, not PLK.

Question 13

How can I cancel an order?

Accepted Answer

Please email us immediately at handmade@plk188.com and we will cancel your order. However, once the order is picked up by your or is shipped, the purchase is final.

Question 14

Can I return my order?

Accepted Answer

No. Once an order ships or is picked up by you, the purchase is final.

Question 15

Who do I contact regarding my order?

Accepted Answer

If you have a question or concern that was not addressed in this FAQ section, please send them to handmade@plk1848.com.(mailto:handmade@plk1848.com)

Question 16

I have an allergy. Can I eat your ice cream?

Accepted Answer

The most up to date allergen information can be found on the ingredients list on the back of each product.  Please be advised that many of our products may contain dairy, tree nuts, peanuts, eggs, wheat and/or gluten unless otherwise specified. All of our products are prepared on shared equipment where cross contamination may occur.  For this reason, we advise anyone with an allergy to keep this in mind when choosing to enjoy our product. We follow good manufacturing processes and organize our production days to go from the least amount of allergens to most, and always wash, rinse, and sanitize equipment between each flavor. We take extensive precautions to keep our allergens separate from one another and from our other ingredients, however, if you have a life-threatening allergy, please take precaution when eating our product

Question 17

Can I purchase your ice cream as a gift?

Accepted Answer

Yes, ok course with a big BUT:  since you’re sending a perishable gift, you’ll want to make sure that the recipient is going to be home to open the package and put the contents in the freezer.

Question 18

Where can I find ingredient and nutritional information?

Accepted Answer

Ingredient and nutritional information can be found on the back of each product.

Question 19

Do you ship?

Accepted Answer

We ship nationally to all states. Shipments to Alaska and/or Hawaii will incur a significant surcharge.

Question 20

Is there a minimum number of pints to order for shipping?

Accepted Answer

Yes, there is a 4-pint minimum.

Question 21

Why is shipping so expensive?

Accepted Answer

Ice cream isn’t something we can just throw in a package and send via regular shipping. There’s a lot involved in shipping something temperature controlled including specialized packaging material, dry ice, the overall weight of the package, and expedited shipping. Shipping cost is based on the overall weight of the package, plus a packaging fee (we’ve gotta pay the folks who do the packing!). Pease also keep in mind the world events, such as supply chain demands, inflation, and the increase in gas prices, have caused shipping supplies and the cost and availability of dry ice to become more expensive. Moreover, our carrier has also increased pricing on their services.

Question 22

Do I need to be home to receive my package?

Accepted Answer

We authorize our carriers to deliver packages without a signature. Please keep in mind that you’ll want to move your ice cream to the freezer as quickly as possible after delivery! Unless your original delivery date was delayed, or your order was delivered to the wrong address, we are not responsible for melted pints due to packages being opened past 8:00pm on the date of your delivery.

Question 23

I listed the wrong shipping address on my order. What do I do?

Accepted Answer

Please email us immediately at handmade@plk1848.com (mailto:handmade@plk1848.com) and we will do our absolute best to update your shipping information before it’s too late. However please be aware that once your order is in process, we cannot change your shipping information or cancel your order.

Question 24

My tracking number doesn’t work. What do I do?

Accepted Answer

Tracking numbers are created once a shipping label has been printed. The number starts tracking once the carrier has scanned your package during transit, which can occur anytime, 24 hours a day. If it has been more than 8 hours since receiving your tracking number, and your tracking number is still not working, please contact us via email. Otherwise, please wait until the initial 8 hours has passed before contacting us.

Question 25

What is the PLK Hotplate HookUp?

Accepted Answer

It’s our new digital storefront and specialty food menu for flavor drops, premium goodies and delicious stuff.

Question 26

What kinds of delicious stuff?

Accepted Answer

Ice cream & sorbet flavors and goodies that are not on our regular seasonal menu such as:

1.  Limited Editions – Super foodie/chef driven concepts made in super small batches for those craving something extra special for dessert. Some of our limited-edition ice cream and sorbet concepts that are, are a fully composed dessert (if deconstructed and plated) and are not available on our regular menu.

2.  Overruns - We do a lot of catering and events, so when there are order or headcount changes, why toss out the goodies when we can make them available to you?

3.  Discontinued Flavors - We like to keep our seasonal menu fresh and sometimes that means discontinuing flavors to make room for new ones or placing end-of-season items on sale.

4.  PLK Perfect Pairings - We’re always on the hunt for perfect pairings for our ice creams. It could be a collab, something that we’ve created on our own, or a fabulous find from another small business like ours. If we have something delish to bring to the table, you are invited to enjoy it along with us.

Question 27

How does it work?

Accepted Answer

1.  Each month we will drop something delicious that we want to hook you up with.  Instagram posts and emails to our subscribers will go out before the drop are made, letting you know a general time when the drop is “live” on Hotplate. Our HookUp drops are sold on a "First Come, First Served" basis. When it’s gone, it’s gone.  Signing up to receive SMS notifications of flavor drops is the best way to find out about Our HookUp drops.

2.  You may access the Hotplate HookUps menu two ways: via our website, on our home page by clicking the HOTPLATE HOOKUP button, or click here: www.hotplate.com/patraleeskitchen(http://www.hotplate.com/patraleeskitchen)

3.  Look for the HookUp drops that you want and place your order.

4.  Once your order is complete, select your pickup time from those posted. Keep in mind that for some Hotplate items, pickup dates and times can vary. So, pay close attention to the notifications that you receive.  Do not place and order if you cannot pick it up.

Question 28

What if I miss my pickup slot?

Accepted Answer

If you do not pick up your order within the designated and available posted pickup slots for the drop, your order will be forfeited without a refund. Due to the nature of our business and our limited staff, we are unable to hold or manage orders beyond this period. We appreciate your understanding and cooperation!